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Security
Security of PartnerElement customers’ data is our core concern. We are committed to establishing and maintaining a robust operational environment that meets and exceeds the security, availability, confidentiality, and privacy commitments made to our customers. PartnerElement maintains several security, risk, and compliance initiatives and has an ongoing commitment to extend its security and privacy credentials continuously.
Third-party Data Policy Compliance
  • Google API Services
    • PartnerElement's use and transfer of information received from Google APIs to any other app will adhere to Google API Services User Data Policy, including the Limited Use requirements.
Organizational Security
  • Information Security Program
    • We have an Information Security Program in place that is communicated throughout the organization. Our Information Security Program follows the criteria set forth by the SOC 2 Framework. PartnerElement is SOC2 Type 2 certified.
  • Third-Party Audits
    • Our organization undergoes annual independent third-party assessments to test our security and compliance controls.
  • Roles and Responsibilities
    • Roles and responsibilities related to our Information Security Program and protecting customer data are well-defined and documented. Our team members are required to review and accept all of the security policies.
  • Security Awareness Training
    • Our team members are required to go through employee security awareness training covering industry standard practices and information security topics such as phishing and password management.
  • Confidentiality
    • All team members are required to sign and adhere to an industry-standard confidentiality agreement prior to their first day of work.
  • Background Checks
    • We perform background checks on all new employees in accordance with local laws.
Cloud Security
  • Cloud Infrastructure Security
    • All of our services are hosted with Amazon Web Services (AWS). For more information on our provider’s security processes, please visit AWS Security.
  • Data Hosting Security
    • All of our data is hosted on Amazon Web Services (AWS) databases. These databases are all located in the United States. Please visit AWS Security for more information.
  • Encryption at Rest
    • All databases are encrypted at rest.
  • Encryption in Transit
    • Our applications encrypt in transit with TLS/SSL only.
  • Vulnerability Scanning
    • We perform vulnerability scanning and actively monitor for threats.
  • Logging and Monitoring
    • We actively monitor and log various cloud services.
  • Business Continuity and Disaster Recovery
    • We use our data hosting provider’s backup services to reduce any risk of data loss in the event of a hardware failure. We utilize monitoring services to alert the team in the event of any failures affecting users.
  • Incident Response
    • We have a process for handling information security events which includes escalation procedures, rapid mitigation, and communication.
Access Security
  • Permissions and Authentication
    • Access to cloud infrastructure and other sensitive tools is limited to authorized employees who require it for their roles.
  • Where available, we have Single Sign-on (SSO), 2-factor authentication (2FA), and strong password policies to ensure access to cloud services is protected.
  • Least Privilege Access Control
    • We follow the principle of least privilege with respect to identity and access management.
  • Quarterly Access Reviews
    • We perform quarterly access reviews of all team members with access to sensitive systems.
Vendor and Risk Management
  • Annual Risk Assessments
    • We undergo at least annual risk assessments to identify potential threats, including considerations for fraud.
  • Vendor Risk Management
    • Vendor risk is determined, and the appropriate vendor reviews are performed prior to authorizing a new vendor.
Contact Us
If you have any questions, comments, or concerns, or if you wish to report a potential security issue, please contact security@partnerelement.com.
2026 PartnerElement Inc.
Contact us: support@partnerelement.com